Building Trust and Credibility to become Customer-Centric

#Covid exposed leadership planning fails. Nothing speaks #Disruption like a #Pandemic. 10 years of #DigitalTransformation in 6 months! #SameDayDelivery #DeliveryWithinTheHour #TakeTheStoreToTheCustomer is only recently becoming common in the US

To exist in 2025, you've to become #CustomerCentric and build #CustomerTrust. For #Trust, you need to be #Transparent. And there's no #Transparency without #Governance. But Governance requires #Management which requires good #People #Teams and #Leadership

1. Start the conversation with your #Customers by being Transparent and be open to #Feedback and #Communication. Have #RealTime focus on your Customers to build their #Confidence and Trust in your firm, product(s)

2. Leverage your #DataAsset to build that #CustomerTrust. Hire a #ChiefDataOfficer #CDO, build a #DataManagementOffice #DMO and formalize #DataGovernance for Transparency to surface

3. Step away from your #LegacyIT. Don't let it drag you. #LegacyInfrastructure costs millions with little/unknown returns. It isn't cut out to keep up with the #Competition #DataAsACompetitiveAdvantage not #ITInfrastructure

#BuildingTrust is way easier than #RebuildingTrust once #Credibility is lost. Leverage #Cloud #API #Serverless #Omnichannel #IoT #Headless #SelfService #ML

Contact me and let's have a conversation on how you can kickoff your Digital Transformation Journey https://www.leonisconsultingllc.com/